1 reviews | Active since Sept 2020
I have had it
Good day Mr. GK Sylvester,
Thank you for bringing this matter to our attention.
Please note that we have tried to contact you several times regarding your compliant and all our attempts were unsuccessful.
Kindly be advised that your loan account has been closed. Your loan account was supposed to be closed in June and you requested for one instalment to be refunded which activated the account.
Further note that interest on your loan account is calculated on the daily outstanding balance and is compounded monthly in arrears and the settlement amount is made up out of the unpaid balance of your loan (loan amount), unpaid interest, plus other fees, and charges payable up to the date of settlement.
Due to interest being charged daily, it means that the settlement amount includes interest that has been charged from the day of your last debit order to the day that you settle the loan therefore there is no refund due to you.
We do apologise for any inconvenience this may have caused.
Should you require any further assistance please do not hesitate to contact us again.
Kind Regards, Dimpho Koroloso
I have had it with these people different excuses each time and my money has been taken from me how am I refunded any my loan reopened whilst they double deducted from me have not given both double deductions said I could get the one paid in ,the loan has been reopened and my money had been taken from me now all of a sudden its back to square one I had payment arrangements which was apparently not honored and they deducted my money now its this flimsy stupid excuse of daily interest whereby my money had to be refunded to me , what *** is this of a loan reopened but the loan has not been paid out in full I can understand if the loan was opened with the full amount and started over but to take my money twice not even pay it all back and then once more refund me for one debit only to open the loan again and have me stress and my family suffer this is pathetic service I tell you . I have been a loyal and trustworthy customer for years but I have had it up to here now. Don't even bother to try and call me I would prefer emial notice as I have to keep talking to people who keeps giving me other excuses I was told I would get my refund and I only got R200 from a total of almost 2000 taken from me . So frustrating do you people consider your customers I suffer from ptsd and have depression and this is just making it worse I can't even get to the bank and here I have to deal with this bull! Your messing with people's lives seriously.
Thank you for your email.
Kindly note that you were erroneously refunded R 1 647.42 on 09 May 2023 which re-activated your loan account; monthly charges accrued on the outstanding balance which increased to R 1 915.84. The amount was then debited on 23 June 2023. However, on 26 and 28 June 2023 you were refund R 74.54 and R 0.13 which is reflecting in your transactional account. On 04 July 2023, you were further refunded R193.79 which equates the amount you were refunded to R 268.42 which is the difference between R 1 647.42 and R 1 915.84. Please refer to your transactional account (bank account) to confirm the refunded amounts.
Should you require any further information please do not hesitate to contact us again.
Kind Regards,
Lesego Malatse.
Once again a lousy excuse I was to be prior to the R1674 and could only get the 1674 now the 1900 was deducted how is this a refund then you ***** money and tell me this nonsense I want my money ! **** must I keep stressing and putting up reviews for errors you people made I'm sick and tired of this now the loan is closed and shows not available what next you people going to deduct again from me and give lousy excuses for *****ing my money ! ****it I have to let my family suffer because you took my last out of my account I have been in an accident and can't even get to the bank I suffer from pstd and have depression and you prefer to make it worse this is sickening ! I'm unsatisfied with you people and consider closing my account with you people seriously this Is not on and it's not the first time this happens I have family and friends also complaining about your bad service . Hell man
Thank you for your email.
Kindly note that you were erroneously refunded R 1 647.42 on 09 May 2023 which re-activated your loan account; monthly charges accrued on the outstanding balance which increased to R 1 915.84. The amount was then debited on 23 June 2023. However, on 26 and 28 June 2023 you were refund R 74.54 and R 0.13 which is reflecting in your transactional account. On 04 July 2023, you were further refunded R193.79 which equates the amount you were refunded to R 268.42 which is the difference between R 1 647.42 and R 1 915.84. Please refer to your transactional account (bank account) to confirm the refunded amounts.
Should you require any further information please do not hesitate to contact us again.
Kind Regards,
Lesego Malatse.
Once again a lousy excuse I was to be prior to the R1674 and could only get the 1674 now the 1900 was deducted how is this a refund then you ***** money and tell me this nonsense I want my money ! **** must I keep stressing and putting up reviews for errors you people made I'm sick and tired of this now the loan is closed and shows not available what next you people going to deduct again from me and give lousy excuses for *****ing my money ! ****it I have to let my family suffer because you took my last out of my account I have been in an accident and can't even get to the bank I suffer from pstd and have depression and you prefer to make it worse this is sickening ! I'm unsatisfied with you people and consider closing my account with you people seriously this Is not on and it's not the first time this happens I have family and friends also complaining about your bad service . Hell man