I have given up

Item: FNB (First National Bank)
Rating: 2
Author: Andre B

I have now been waiting for 3 weeks for a card to be delivered. When speaking to consultants they just say \I can't see\" or \"I don't know\" and my favorite, \"Someone will contact you shortly\". What a joke. Truth is they don't care. I would appreciate if someone who actually wants to work could contact me regarding this as I am fed up. I have spent more weekends at an FNB branch than I have at my home. "

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Replies (1)

FNB (First National Bank)'s replyOfficial

07 Apr 2016, 09:50

Hello Andre Basson,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 901023.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply07 Apr 2016, 09:50

Official