KM
Keke M

1 reviews | Active since Sept 2009

28 Nov 2017, 18:09

I have been treated like a ********

I have been an fnb customer for more than 8 years now and never thought that fnb would punish me for something that is still investigated that they are not sure who did it.2 month back I help someone who needed help to receive to use my account as I knew that person not too well but she I didn't have any reason not to believe what she had told me she told me that she lost her ID and all her cards because she moved out of his place he refused to give her docs and the 3rd time the land Lord to her the guy moved out of that place, so she asked me if I can receive money for after asking which back i was using she is expecting her money from some investment and i agreed a 2 or 3 days I received the money she at my place we went together to withdraw the money and 2 days later I got an SMS with another money deposited she immediately called and asked her to meet her to come and withdraw the money for her and I told her I thought I was only gonna receive only once for her but she told me she was fold by the company she has more than 10 000 but it will be paid on portions s she begged to receive the last few thousands cause if she goes back to the investment company and changed details it will prolong the payout the I agree and received the rest ,yes she paid me for helping her on total she gave me about 800.Last month I received call from fnb asking me about those transactions o explained to them how o got the money and the guy told me that money was **********ly sent to my account I told the that I was merely helping someone and how can I do **********ly activities on my a c knowing very well that fnb has my full details including my ADR ,ID numbers and knowing I could get caught and I even explained t him I'm unemployed and looking for a job and I can't risk my name to be red listed for that small amount of money cause I can I earn 3 time more than that money,I got a call for the second time the guy still asking the same question o told him again and even said if he want I can come to their offices or go to a police station to help he later asked me for the lady"s number I told me him to call me after 30 minutes cause the phone the number was stored in was with my daughter who was at school at that time he never phoned me back. Saturday the 11th November he called asking same question I told him that I was tired of explaining same thing over and over and kindly asked him to call to call on Monday since I was at my son's graduation party. He never phoned and 2 weeks ago some tried to send cash via ewallet and o decided to check my phoned and my ewallet was blocked in called and was advised to speak to ***** dept o spoke to the same guy Bongani he was rude to me he was even whistling while I was on the line and when I told him I will have to speak to mg lawyer he said I can even bring the magistrate it won't help me.......I currently selling xhiangzhiling by Easylife to make some cash to survive and I normally stock for some members and they put money in my account to go buy for them and this morning they sent 3300 to order 3 boxes I couldn't withdraw or swipe it was declining and these people are now on my neck thinking o stole their money ,and they even threatening to open a case against me ,I'm so disappointed that fnb didn't even border to inform me and after all I have been corporative this same account is the same account receive my child maintenance money and I'm told this account will be blocked until the matter is resolved which may take months ,how am I suppose to feed my kids and the person who did this his/her kids have food and mine has to suffer ,I was a victim and I feel bad for the person who's money was taken but I'm not a ******** I'm willing to help with the investigation in whichever way I might be needed to help ,all I ask for is for 3300 to be released so that I can give it back t the owner she tried to go to the bank with slip but they refused pls fnb help me I'm not a ******** and Im willing to help in every possible way..Or maybe I was not informed when my card was blocked cause of the colour of my skin

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2017, 16:15
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

KM
Keke M's update29 Nov 2017, 17:02
Reviewer Update
The manager I spoke to yesterday when o went to headoffice said he will call me today but never