I have been ****med into an fnb loan

I recently found out that I now have an FNB Loan which I totally was not aware of. Apparently my DirectAxis COVID Relief is actually in a form of an FNB loan. That loan's legitimacy is questionable as well because no affordability assessment was conducted. In any case, FNB saw it fit to **** me into an additional loan. s a result I have settled my DirectAxis Loan only to learn that I now have a loan with FNB. I am disguested by this underhandedness from FNB and Direct Axis. FNB says I owe them R19,179 now. I cannot figure out how this amount is arrrived at as I do not have any quotation or similar document for this loan. Further I dont not know where the money went to.. I dont even know whether I am better off or worst off with this loan.. there is just something very evil going on here and wont even bother going to NCA or the ombudsman because they are both useless. I never wanted to have any dealings with fnb and now I have been ****med into one and **** you fnb for that