I have been calling the bank to close my Single facility account, the account is paid-up because the house was sold and they have sending to different divisions and to date there is no help, just requesting a Confirmation that the account is paid-up and c

I have been calling the bank to close my Single facility account, the account is paid-up because the house was sold and they have sending to different divisions and to date there is no help, just requesting a Confirmation that the account is paid-up and closed. (two weeks), they can do better.