I have a non-resident account and I wanted to close it, so I went to the office at Table Bay Mall. They told me they couldn't help and sent me to the office at Bayside Mall. There, the operator gave me an email address (***) to wr

I have a non-resident account and I wanted to close it, so I went to the office at Table Bay Mall. They told me they couldn't help and sent me to the office at Bayside Mall. There, the operator gave me an email address (***) to write to for account closure. I sent an email on May 9. I received an automatic reply stating that my issue would be addressed within 2 days. I didn't receive any response, so I wrote again on May 20 and again received no reply after 2 days. I contacted the bank's app chat support. The chat operator told me I was given the wrong email address and provided this one: ***. I wrote to this address on May 23 and again on May 28 because no one responded. During this time, fees were deducted from my account, and I had to top up the account even though I am not using it and currently in another country. I want my account to be closed.