I HATE THIS BANK

I am chatting as we speak with the credit department. I want to move credit card debt from Discovery to FNB onto a lower interest card and clear that debt. I am just asking the agents to please make me an offer or to check if FNB can give a better deal and servive. I have been tranferred back and forth between 7 agents now, no one has given an answer to my simple request. They have been government service centre level rude, obnoxious and blatantly nothing short of ***********. I STILL DONT HAVE AN ACTUAL ANSWER.. I hate hate hate hate hate call centres SO DAMN much. WHY have the chat option on the app if you people are going to have a (who is the most ***********) competition with your customers. WHAT AN ABSOLUTE CIRCUS!!!!!!!!!