I hate the FNB call centre

Item: FNB (First National Bank)
Rating: 2
Author: Pholosho S

I am really getting bored with the FNB call centre. I called them to ask about the monthly deductions/charges for my cheque account. Guess what? They could not because I did not have my card. For other things I can understand. I need to check monthly charges. That has nothing to do with authenticating me. Haai sis FNB I am really disappointed.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

19 Jan 2016, 16:18

Hello Bizza364,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 851317.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply19 Jan 2016, 16:18

Official