MM
Maphatu M

1 reviews | Active since Apr 2019

17 Oct 2019, 16:12

I HATE FNB!!!!

I have revolving account with FNB. Was under debt review and my installments we paid monthly. I now call for a settlement amount the amount is shocking high. I am told the are legal fees that i charged, because the Debt review process was terminated in Nov 2018. With no notification and where has the my installments from Dec to date going.

I had the worst experience with FNB, they are very good when comes to charging customers legal fees without proper communication. Why was the Debt Review process cancelled to begin with. I recently had a similar issue with WESBANK where they eventually had to reverse the legal fees.

My finances are back on track since I started working I am going to make sure i STAY AWAY FROM FNB!!! Closing the bank account i have with them. This is honestly disgusting!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2019, 08:39
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

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