I had my account hacked and money transferred out of a credit facility into my cheque account and then airline tickets purchased for R65 000

I had my account hacked and money transferred out of a credit facility into my cheque account and then airline tickets purchased for R65 000. My experience resolving this with FNB has been appalling, there customer service is non existent. You are forced to use call centres where you have to adhere to turn around times but they don’t honour the turn around times and in most instances nobody comes back to you. The only success I had was through Hello Peter as I did get some feedback and a partial payment back on the funds ****** however I am still trying to get back the balance owing and resolve the interest charges on my credit facility. My conclusion is that a bank is only as good as how well it performs when you need help and this bank doesn’t assist when you need help the most. Your money in effect is not safe and your change of getting it back is a long and arduous road. I would recommend to all customers of FNB to move to another institution.