I had money ****** out of my account and FNB do not seem to give a ****!!!

I am beyond disappointed with FNB's service, I've been trying dispute an Uber payment of R1045 taken out of my cheque account on the 9th of April and I cannot seem to get any help with this. It's been over a month now and FNB are ignoring me completely!!!!!

Money was taken on 9 April - I was notified by incontact service by FNB Card cancelled on 10 April

First dispute forms (incorrect form supp**** by Premier Banking consultant) sent it on 10th April and got an email back to say they've received my email (ref: ********** 0_ ********** 38)

Received email on 14 April (ref: CRM ********** ********** 0) to say they I completed the incorrect form and attached the correct form for me to fill in

Sent correct form and all supporting documents through to FNB on 16 April and got an email back to say they've received my email (ref: ********** 6_ ********** 46)

Then I received this sms from FNB on the 21st of April: FNB :-) Ref No ********** 0_ ********** 38 We are unable to process your dispute. Please resubmit together with the required Communication with Merchant/Service provider

I submitted all the documents I had again on 23 April (I CC'd ********** so they could see the email - every time I've queried this they've told me they can see the emails and they are not able to talk to anyone in the right department as they do not have phones!!!) - I never received an email with a reference when I sent this email

Then I received this sms from FNB on the 21st of April: FNB :-) Ref No ********** 6_ ********** 46 We are unable to process your dispute. Please resubmit together with the required Communication with Merchant/Service provider

I emailed everything through again on Monday 7 May and even included ********** as I was advised to do by Premier Banking (who are completely useless with helping me at all!!!) and not one ****ing response!!!

I'm really at the stage where I feel like FNB is giving me the run around for this dispute in hopes that I will run out of steam and stop trying - I do not know more I can actually do about this??

I feel like that if I had a credit card that this money would have been reversed / refunded within a week as it would technically be the bank's money but seeing as though the ***** that happened on my cheque account came out of my money that no one at FNB seems to care at all.

In my emails I have provided the following as attachments and have listed them in writing in each mail:

1. An email from Uber where they tell me that someone else has an account with my payment details, some guy named Alberto - ie proof that someone else has gotten hold of my card details and is using them on his account (Uber refuse to give me more detail because of their privacy policy, they say that only the bank could request more info when doing an investigation!!!)

2. A screenshot of my UBER account order history - last trip was on Friday 13th of April 2018, but this was on my Uber Business account ("Living Room") and on the company card (I did not have a bank card at this time, mine was cancelled on Tuesday 10th April and I'm waiting for my new card to be delivered today). The trip before that was cancelled and never charged (thus have no receipt) - this was 14th of February 2018.

3. A receipt for the last trip on Living Room's UBER BUSINESS account as above (13 April 2018)

4. A screenshot of my UBER EATS account order history - last order was on Sunday 8th of April 2018 for Steers. The order before that was Kungfu Kitchen on 3 April 2018

5. A receipt for the last trip on my UBER EATS account as above (8 April 2018)

6. A screenshot of my account setting on my UBER account settings Shows the only account linked to mine is my work account on UBER BUSINESS for 'Living Room'

7. A screenshot of my account setting on my UBER EATS account settings Shows that there are no other accounts linked to my account

I have sent about 10 emails trying to get this sorted and have spend over 150 minutes of airtime on the phone with consultants who cannot assist me. What more can I possibly do to get FNB to get off their asses and help me?!?!?! I had money ****** out of my account and FNB do not seem to give a ****.

PLEASE CAN SOMEONE HELP ME!!!!