1 reviews | Active since Nov 2017
I got ****med by FNB user using online banking and when i can FNB they refuse to reverse my money back
I was buying a currency to the guy by the name of mduduzi lifa khanyile using my fnb online banking. after sending him R10 000 he refuses to send me what i was purchasing from him, I then try to report him to fnb and ask fnb to reverse my money back and they refuse to do so. and they told me that they can't risk that because the account that I have sent my money to is a Big account compared to mine and they have been banking with fnb for a decade.
The person who was assisting me told me to go to the police station to report the person who ****med me, I did so and send email to fnb attaching proof of payment, case number, affidavit, and proof of conversation. since I reported the case the time I got ****med on the 1 of 30 May 2017 they took 6 months to respond to my email which was on the 25 October 2017.
So up until today I have not get my money back
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)