1 reviews | Active since Jun 2012
I got a call after a complaint, but no action!
Thank you for the call from FNB last Thursday after my complaint. But now what?
I am continually disappointed at your service. You are pushing me for more ways for you to make money, but also provide a continually inferior service.
I app**** for a new Cheque Card on Monday 7 May (mine was swallowed). It's now Wednesday 16th May, THATS 9 DAYS! I still do not have a card.
What is going on?
Frustrated, Ryan
Good dayMojojo107,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Premier Resolution Centre and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good dayMojojo107,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Premier Resolution Centre and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)