ZM
Zama M

1 reviews | Active since May 2012

07 Feb 2017, 10:15

I give up. FNB more like how can we not help you.

<p>I was at the branch, there are too many deductions going in my account that nobody seem to know. Anyway besided that FNB really is working with these ******s called LUNO. I tried stopping this LUNO, SAFE BASE, MAG ZONE all with the same reference to show that this is one company using different names. But no FNB still allows them to do as they please in my account. I have gone to Hello Peter to stop these ******s with the reference VN- ********** 9 but no my bank just loves them. Then i stop the debit orders but no they keep coming. I go to the branch because now my cellphone banking is currently being useless since i changed from FNB Connect back to my old network Cell C...So i go to the branch and no we cant help you stop these debit orders its going to charge you more do it online. I go to my cellphone banking it tells me to go to the branch then i go online the reverse button and stop order buttons is on my legitimate creditors that i am aware of but these ******s go scot free in doing as they please with my account. FNB is happy to help them eat my money and happy to change my cellphone banking limits as they please because they think my things have been comrpomized.</p> <p>Anyway i am enough of this whole thing already and would like to close the account as i have informed the consultant that I AM GOING TO CLOSE THE ACCOUNT IF I AM NOT ASSISTED. THINKING YES THEY WOULD CARE BUT NO THEY DONT CARE. Thank FNB for being so helpful in companies robbing me and you also becoming more of a culprit yourself, i am black and i suppose its true that FNB has been victimising its black clients...putting it proper FNB has been robbing its black clients with sky hhigh interest rates and God knows what else.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Feb 2017, 10:26
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)