I give up :-(

I was offered a platinum account upgrade by FNB, due to bad service from FNB's side I cancelled the upgrade (about 2 weeks later, card had not been delivered as yet) because I refused to pay higher bank charges when even the premier banking departments initial service was so bad. <br> <br> The call center ignored my request to cancel the card, account upgrade or refund the higher bank charges which they had already begun debiting. I eventually went into the branch and spoke to the branch manager Bongani Mphato who assisted me (24th October). I sent him an e-mail as requested by him to follow up on the query and received no response. To date I am still being charged premier account fee's but I have a Gold card. What do I no, no service even after going to a branch manager. Downgrade my account to Gold keeping my current card details the same, refund ALL incorrect difference in fee's give me some feedback.. Please view my previous complaints to understand why I am so frustrated at this stage, you guys are messing me around so badly now.