I get charge for not even requesting a statement
I have called Premier Banking and spoke to Nozipho about a charge of R25.00 to my simply savings account and explained to her that I did not request a statement, Cresta Branch drew the statement to show that my address was changed and the gentleman still advised me that no charge if he does it on the savings, only chq account will charge. Now it will take further three days to handle. Can someone please sort this out for me, thanks. I had to go to Cresta Branch on Sunday as my details were not updated by Premier Banking after been sent to them last week Wednesday.
Good day Paul de Stadler,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to Point of Presence and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Paul de Stadler,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to Point of Presence and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)