LM
Lin M

1 reviews | Active since Mar 2009

29 Jun 2022, 08:14

I found the Walmer Park Branch of the FNB Bank

Peoples Banking is often a very Personal Affair, It will always remain aside from the Commercial Retail Banking. This is because you use the Banking Sector for personal use and needs, and their Products are geared up for this. Thus, our 'Day to day' needs and use must be like any regular Retail Business. Customer Care, friendly attentive service. patient consultants especially customers with ' Special' needs and proactive knowledge of their questions or immediate swift referral to a consultant with much-needed knowledge. The queue and waiting for assistance should be handled politely and in a friendly manner with suggestions as to which consultant would be the best suited to assist your particular needs. Having said that. I found the Walmer Park Branch of the FNB Bank to exploit most of my above suggestions on what will attract Customers to a Retail Bank. I met with Andile Mtah a Consultant, who fitted most of my expectancies. At the end of our business. I walked out one very pleased and satisfied customer, acknowledging that FNB Bank Walmer Park management has trained their staff to the extent that I'm sure that in future I'll can with confidence suggest to experience using this FNB Branch for their Banking.

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