1 reviews | Active since Feb 2021
I FELT MISTREATED BY FNB BANK WHICH I HAVE USED IT SINCE I WAS A UNIVERSITY STUDENT
Dear Sir / Madam
My name is Mbedzi Thifhindulwi Lawrence had a problem with Fnb Forex Department Consultant.
The way they handled my issues of my business Money deposited from foreign country (Madagascar) to my Personal Account.
They block the money and never give me a email or letter to explain the reason why they have decide to reverse money back to my client.
My main challange is that my business bank account was closed in 2020 when there was no business on my side because of COVID-19 Lockdown and I then decided to use my personal account.
I now only need them furnish me with the proof from the bank that the money is reversed back to the sender because of the following reason which is the bank policy.
I need something in a written form the Fnb bank that I can able to inform my client in a way either through a copy of Email or letter from Fnb bank with the reason why they decided to return the money back.
It makes me feel bad, frustrated and mistreated by my own bank that I have used it since I was doing my first year University student way back in the 1994.
I also feel like it is true Fnb Bank might be treating me like this because I am black person
So please help me to talk with the FNB forex department to just give me a respond on this issues. My persona bank account is ***.
I have tried to write an email to them and have not get a respond up to this date.
Kind Regards Mbedzi Thifhindulwi Lawrence
So they send me an email showing that they are busy dealing with complain and they will resolve it.
Thank you for your assistance because by myself they were taking from post to pillar.
So they send me an email showing that they are busy dealing with complain and they will resolve it.
Thank you for your assistance because by myself they were taking from post to pillar.
From the Email I have received from Sibusisiwe Shabalala I felt not being assisted but instead threatened by the Email I have received from him/her.
I am not pleased the way my case reference number ***NF was handle by Fnb Bank Forex Department.
Yes my case was taken into consideration but with a lot of prejudices and without fairness. I pleaded for a proof from the bank in a form of Email or letter and yes it took 4 days and on the 5th day I got it after I lodge complain with Helopeter and after that I quickly get an SMS with case number ***NF on my phone to show that my case is taken into consideration and it will be resolved and then afterwards I got an Email from the Bank which elaborate issues of why the money coming from foreing country is going to be reversed back to the sender (my client) and with another issue that my account is also in a state of inactive and is going to be suspended. When I tried to login into my Fnb Bank app that is when I realise that I cannot get access to my Fnb Bank app, meaning by complain to Helopeter lead also to my account to be total suspended and my banking activities to be also suspended.
I am saying all this because on Friday morning 04 November 2022 the day that I have lodge and send my complain to Helopeter all my banking activities in my account number *** was active and even I manage to to see my R-121 balance.
However I accept but I think my case number ***NF was not fairly and without prejudice to me as your customer.
Kind Regard
Mbedzi Thifhindulwi Lawrence
From the Email I have received from Sibusisiwe Shabalala I felt not being assisted but instead threatened by the Email I have received from him/her.
I am not pleased the way my case reference number ***NF was handle by Fnb Bank Forex Department.
Yes my case was taken into consideration but with a lot of prejudices and without fairness. I pleaded for a proof from the bank in a form of Email or letter and yes it took 4 days and on the 5th day I got it after I lodge complain with Helopeter and after that I quickly get an SMS with case number ***NF on my phone to show that my case is taken into consideration and it will be resolved and then afterwards I got an Email from the Bank which elaborate issues of why the money coming from foreing country is going to be reversed back to the sender (my client) and with another issue that my account is also in a state of inactive and is going to be suspended. When I tried to login into my Fnb Bank app that is when I realise that I cannot get access to my Fnb Bank app, meaning by complain to Helopeter lead also to my account to be total suspended and my banking activities to be also suspended.
I am saying all this because on Friday morning 04 November 2022 the day that I have lodge and send my complain to Helopeter all my banking activities in my account number *** was active and even I manage to to see my R-121 balance.
However I accept but I think my case number ***NF was not fairly and without prejudice to me as your customer.
Kind Regard
Mbedzi Thifhindulwi Lawrence