I feel unfair treatment
My father passed away on the 1 March 2016,he was killed by his wife she burned him with hot cooking oil while he was sleeping and she was arrested, I was left to bury my father so obviously his wife being a beneficiary and arrested I had to go to the masters to get a letter of authority to bury him ,of which I obtained and I found out that he had a funeral policy with FNB bank and they refused to pay out the money saying they needed the beneficiary even though I had a letter from the investiga ting officer explaining the charge .till today they are taking me from pillar to post, I even got a letter from my lawyer explaining that the beneficiary is in jail ,my question is I can have a policy at FNB and kill my husband and came back and claim it they will still give it to me because I am a beneficiary? I am in debts now cause of I thought that I will pay with the money from FNB.I am very disappointed with FNB .
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904925.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 904925.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
