I feel like Mzansi **** is done inside the ban****!

I have been complaining to FBN regarding this Mzansi people that keeps debiting my account i tried to stop and reverse this 3 times after i noticed in October that they been deducting my money it started from 99 and i only noticed when the amount was 100 i noticed a lot of people have been complaining about the same thing and FNB is not doing anything about it when i asked the lady yesterday just sent me the terms and condition which i find it very rude if i as client trying to find out why is my bank not doing anything about the ***** we experiencing the people we trust with our finance act lie they don't care i am ready to move to a bank that values their customers and try and find a solution if the customers are complaining more that 1 customer i am starting to think that some 1 in the bank is involved in this that is why it keeps going on.