I expected more from Private Clients and FNB One Account

<p>I recently request an Interest Rate review with FNB One Accounts after which they adjusted my rate upwards! I have been pleading and asked Private Client Managers to fight the rate down for me, but to date nobody could help me or wanted to help me. Also my email requests are not handled correctly or timeously by Private CIients. The Private Clients Manager that handled my escalated query kept me in the loop almost every day until he hit a brick wall with One Accounts, now he stopped calling me. I have worked for FNB for 22 years and have been a loyal customer for 34 years and I am truly sad to have to close all my accounts and move to another Bank. I feel only the involvement of the FNB CEO Lee-Anne van Zyl can fix this disaster.</p>