I expected better FNB

I have been trying to sort out an issue with FNB for the past 3 weeks or so with absolutely no luck. I sent a few emails to FNB premier who sometimes never respond to my emails or someone called only to tell you they cant assist? I eventually managed to get some assistance from someone on the chat who informed me everything was ok with my accounts however the problem still persists. Ebucks shows I currently do not qualify for ebucks so when I called them I was told its because my account is not in good standing, I then got feedback from someone on the FNB chat who said everything is fine with my accounts. On the 1st of May I got a notification to say my bond payment has gone through, on the 3rd I got a notification to say my bond is in arrears. I logged on to check and found the bond went off on the 30th of April so there were no issues there. My bond goes off via debit order so even if there were any delays it wasnt from my part.