I Downgraded My Account and Paid Monthly Fees 2 Times in a Space of 8 Days, I feel ****MED!

I don’t know why they have *********** people working with our accounts and money. They actually deserve no stars. On the 11th of July I initiated a downgrade on my account, mind you, I was supposed to pay a pro rata from the 11th until the day my account was downgraded. It was then confirmed that my account will be downgraded from Aspire (R120) to EASY Payu account. I was also given a case number for enquiries. On the 8th of August, I got charged R120 again, when I enquired they said they don’t know why it was not downgraded as per my requested, so now I am paying because of their own negligence and incompetency. We had to redo the downgrade again and I received an email confirming it, but wait, I was now charged R32 they say it’s a pro rata charge as I was using Aspire from 9 to 16 August, so now I have paid R150+ plus their own problems. So this is how these banks are always making profit even in difficult times in the economy, it now makes sense. I am very disappointed with them, the only reason why I moved to them was because of a home loan I wanted to take 2 years ago, one day I will close this account and move back to my old bank, they take us for a ride these people, even though their logo is a tree, money doesn’t grow from it. Their people lack basic attention to detail and they are working with people’s hard earned cash. Fix your mess FNB, fix your mess and stop *****ing from us when it’s your own people’s faults for not doing what they are hired for, nxa!