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Moeketsi M

1 reviews | Active since Jun 2011

27 Sept 2017, 15:56

I DONT WANT ANYTHING THAT HAS TO DO WITH FNB ANYMORE.

FNB HAS BECOME SO EXPENSIVE THAT I REALLY FEEL THAT I DONT WANT ANY OF ITS PRODUCTS ANYMORE. THEY HAVE CHNAGED ITS SYSTEM I DONT KNOW HOW MANY TIMES SINCE I WAS THERE AND THE BANK CHARGES ARE BEYOND RIDICULOUS.

THE PROBLEM IM NOW HAVING IS THE FACT THAT I WANT ALL MY ACCOUNTS CLOSED WITH FNB BUT FIND IT A STRUGGLE. I OPENED MY ACCOUNT ONLINE AND WANT IT CLOSED EITHER ONLINE OR SOMEONE MUST CAL ME TO CANCEL THIS ACCOUNT AS I CANNOT GO TO THE BRANCH BECAUSE OF MY WORKING HOURS.

CAN A COMPETENT PERSON CALL ME TO CORRECT THIS.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Sept 2017, 16:16
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

MM
Moeketsi M's update29 Sept 2017, 12:55
Reviewer Update
I JUST GOT AN SMS SAYING TO ME '' DEAR CUSTOMER, KINDLY BE ADVISED THAT YOU REPLACED YOUR CARD ENDING 0807 ON 2017/08/01 AND NO FEE WAS CHARGED AT THAT TIME. FNB WILL BE DEBITING YOUR ACCOUNT FOR R90 FOR THE REPLACED CARD. WE APPOLOGISE FOR ANY INCONVENIENCE... " CAN SOMEONE EXPLAIN TO ME WHAT ******* IS THIS? SO YOU WAIT FOR ME TO SAY I WANT TO CANCEL ALL MY ACCOUNTS BEFORE YOU SEND ME THIS SILLY SMS. SOMEONE IS DEFINITELY CRAZY AT FNB BECAUSE A BRANCH MANAGER FROM FNB CALLED ME YESTERDAY TO INFORM ME THAT MY ACCOUNTS WITH FNB WILL BE CLOSED. I ALSO GOT AN SMS TELLING ME THAT THAT VERY SAME CARD HAS BEEN CANCELLED. I AM NOT PAYING THAT R90. AND I WILL DEFINITELY BE TELLING ALL MY FACEBOOK FRIENDS ON MY WALL ABOUT HOW FNB IS NOT WHAT IT USED TO BE ANY MORE. IM SO DISAPOINTED!!!! WHAT A LET DOWN FROM ONE OF THE BANKS THAT I USED TO TRUST. IVE BEEN WITH THIS BANK SINCE 2011. SIES MAAN!!!!