1 reviews | Active since Dec 2016
I don't qualify for a student account
I have recently an fnb client since 2015, and have been relatively happy with the service so far. I am going to study this year, to become a Doctor. I took all my documentation to my Eldoraigne branch of fnb, only to be told, the system won't allow me to get a student account, even though I am 24, I will be studying a MBChB at tuks, I won't have an income, and I already have a gold account. Instead I should get an easy account. If that is fnb idea of service, I'm sure Standard Bank would enjoy helping me with a student account, and also benefit from when I am qualified one day
Good day megan-sarah-prentice,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day megan-sarah-prentice,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)