TW
Tamsyn W
1 reviews | Active since Jun 2019
18 Jun 2019, 08:57
I don't know what their query department does but definitely not respond.
I have been trying to make a query with regards to credit card doubled charges and change of date and no response for 2 weeks.
I have tried e-mailing 3 times, I went into the branch but they couldn't assist. I did messages on the website and official query on the website. I have also wasted 25 minutes in total trying to get them on the phone.
What a waste of me time with still no answer 48 hours to answer a query really?!!
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FNB (First National Bank)'s replyOfficial
18 Jun 2019, 12:11Good day Tamsyn Wilson,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply18 Jun 2019, 12:11
Official
Good day Tamsyn Wilson,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***