I DON'T WANT PREMIER BANKING

As my last email was basically ignored by Lerato, I want to know how I can go about changing my account back to a gold cheque account please, having \premier\" status with no benefits doesn't phase me. I did my ebucks level on my online banking and if I had a gold cheque account, I would be on level 3 for ebucks, instead now I am on level 1 with premier banking. I don't get access to any slow lounges but must pay R200 if I want to go (if I didn't pay for premier banking fees, I would pay that happily). I honestly don't know who in their right mind would want to pay more just to feel big when they swipe their card just cause it says premier or private banking on it. If it can offer me more benefits than my last bank card then fine but not for nothing. Also, I am not getting ebucks for having incontact as yet even though I have requested this and do receive incontact from FNB so not sure what's going on. Yesterday I called customer care, got promised a call back by 09h30am and still waiting! "