TS
Thomas S
1 reviews | Active since Jan 2012
29 Feb 2016, 13:45
I don't get straight answer from fnb
For the 2nd time I tried to use pay and clear now feature on my banking app. Everything went well, ticked everything where I was supposed to. It even said it will take a few minutes to update, fair enough, so I waited again. This was done around 11 and until now which is 1:42pm nothing g happened. So what is the use calling again, trying to explain once again and not getting a straight answer or any proper help? Just wasting my airtime. Can someone do proper investigation into this and help me this time?
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Replies (1)
FNB (First National Bank)'s replyOfficial
29 Feb 2016, 13:51Hello orosjopie,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878921.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878921.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Feb 2016, 13:51
Official
Hello orosjopie,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878921.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878921.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)