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Andre L

1 reviews | Active since Jan 2011

28 Sept 2023, 08:29

I DO NOT TRUST FNB

This morning I noticed 5 transactions on my cheque account in a period of 10 minutes. They totaled over 3000 rand. So I blocked my debit card and the transactions stopped. FNB said these were overseas transactions.

I phoned the FNB ***** line and they helped me cancel my debit card. They also mentioned that they noticed a failed Amazon transaction yesterday! Why didn't I get ANY notifications on this transaction FNB?? Then I wouldn't have lost R3000!! Anyway, I asked FNB to stop these 5 transactions as they were still "pending". They proceeded to say they're submitting a report and they will get back to me in 7 days, "depending on how busy they are"!!!! So clearly FNB doesn't give a dam about me or my money!! And why can't you explain to me how they get hold of my debit card number and CVV??? I NEVER use this card online, only at Checkers, Engen, and local shops! How did "overseas" people get hold of my details!? I still have my debit card with me!

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Replies (2)
AL
Andre L's update29 Sept 2023, 15:14
Reviewer Update
FNB contacted me and explained their process. Although this is a terrible experience to go through (losing money!), FNB gave me reassurance. I still feel they could provide better answers at their FNB ***** Reporting division to make customers feel more reassured, I mean, I was a wreck the whole day! And also, FNB should look at blocking suspicious activities automatically or at least, at the very very least, just make use of the FNB App in such cases! In my case the same amount was deducted a few times. FNB did send me a "suspicious activity" sms, why not also use the App to ask for authorization on these transactions instead?

Anyway. Thanks for phoning me FNB and taking time to clarify your process.
AL
Andre L's update02 Oct 2023, 14:18
Reviewer Update
So now my debit orders aren't processing! They get "account frozen" responses back! Flip FNB! Why is my account frozen now? This is going to cost me R95 or more per debit order! And why can't I get through to anyone on the phone?? I've been waiting 10 minutes on your ***** line and no-one is picking up!

***** it, I'm looking for a new (secure) bank!