I do not qualify for e-bucks when I meet all the criteria

<p>I noticed for the last couple of months that on my gold cheque account it says that I do not qualify to earn ebucks. I paid all my accounts up a couple of months back and am no longer under debt review however it still says I do not qualify. I then emailed FNB to ask them and a Sameerah Ahmod simply rep**** with please be advised your account must be in good standing to qualify, I then told her that I didnt owe FNB anything, was not overdrawn or anything, my accounts were basically perfect so what exactly was the problem? she rep**** with she cannot see what accounts but they say my accounts are not in good standing. That is completely unacceptable, is this just FNB's way of not rewarding their customers like they promise to? How can my own bank tell me that my account is not in good standing however, they cannot tell my why? I am very disappointed!</p>