jF
jannie F

1 reviews | Active since Oct 2012

15 Sept 2015, 08:06

I Do Not Deserve This After 20 Years, FNB!

On the 5/08/2015 I app**** for a home loan. My contact person is a Mr Themba Khambule. He send me all the relevant information what the bank will need from me. Which I filled in and send to him<br> <br> On the 8th of August I phoned him to find out if everything was in order. He could not find my application, so I send everything again. (Everything was done by E Mail) And this is where this man disappeared. <br> <br> He refuse to phone me back, after I have left several messages He refuse to take my call. I have no idea why Mr Khambule would treat a client like this. To-day is the 9th September and no sign of this man. <br> <br> About 15/16 years ago Absa asked me to take my bond over to them, and I said, no thank you, and now FNB treats me like this?<br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Sept 2015, 09:02
Official
Hello Jan F,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 801415NF.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)