i deposited the money on 02.10.2017, suddenly the machine was out of order

On Monday 02.10.2017 around 9h00 in the morning i was at fnb cresta mall, to make a deposit, i deposit the amount ,and the atm keeps on telling me to wait while it process my cash, to my surprise the was a pop message on the screen " out of service", i called the guy that was helping people, he took the slioe and went inside the bank, i waited for him for almost 39 minutes he ckme bcak and tell me to go inside which i did, i explain to the lady sje brought the claim form i feel it i show him the machine cause the guy that helped me said he has through the slip, i fill in my details i was told the money will be deposited in to my bank account at night, today is wednesday still there is nothing in my bank, instead they are sending me messages that i have to deposit money in to my bank account to avoid fees, i want my money to be deposited in to my bank account i don't want stories.