I could not find a zero rating, FNB cs has become the pathetic service I expect now

To whom it may concern,

I called on Saturday being sent from pillar to post. The last rep I spoke to was transferring my call to the complaints desk and hung up on me purposely.

I made an online transaction on the 5th February 2024 for R945. I cancelled the transaction with the merchant and I have proof yet you have not released my money to my account and on my last chat history you will see that I was told to wait 2-3 business days and my money will reflect which has yet to happen.

I am sick of the endless problems I have with FNB and my last complaint was not even resolved to my satisfaction.

Send your CEO DETAILS so I may address this to them if you cannot resolve this.

Calling FNB expecting to have an issue resolved is like living expecting rain in a drought. I called twice this morning asking to be transferred to the complaints desk and I was given this number *** which is apparently not the complaints desk but general queries and when I pointed this out to the agent "Karabo" instead of correcting this he quickly disconnected and transferred me back to the same line I just called without telling me. Is this the type of customer service and dedication one should expect from a paying customer who has a problem with money you will not release!