I CAN'T we help you

I moved places on the 1st September. I was told rain wouldn't cover the area. I immediately cancelled my contract and called my bank. After MANY frustrating agents pushing from pillar and post. I spoke to a lady who advised that the debit order can be returned if I complete the document & send it. I also asked for my card to be cancelled and ordered a new card. Rain was cancelled on the online platform. Weeks later the money wasn't returned I started following up no luck. Then I asked for proof and realized I wasn't told about having proof and besides it's my money and I cancelled the contract. No one cared to pay me out & I'm human I'm loosing my patience as I am dependent on every cent.

My card arrives, nobody said activate the card nothing, I got paid and guess what?? Rain was never blocked and even changing my card didn't help. I am more than ****ed at this point and took a few days to calm down.

I even gave rain the collection address for the router and I've been waiting. I now lost R 1000.00 because FNB staff refuses to take responsibility of my problem. the debt order department can't answer calls, online can't reverse payments, managers only respond 24hr later etc. I've wasted 55minutes of my day on the phone being transferred non-stop I've waited since the 5th of September for feedback I keep being asked for proof when rain doesn't provide proof when cancelling only online My rain account is now active and yet I cancelled but because of the card that wasn't not cancelled as per my request its as if I never cancelled. I need that R1 000.00 I've spent the last few weeks in tears over this and even today speaking to consultants brought me to tears because the staff couldn't be bothered to assist I even wasted R120.00 on a card when I didn't need one.

I can't get proof because of this months debit order.

I am so frustrated and ****ed off at this level of treatment that FNB is no longer my bank of choice.