ML
Michelle L
1 reviews | Active since Jun 2019
25 Oct 2020, 13:11
I can’t support a bank like this anymore! Useless FNB systems
I don’t know what is going on over at FNB. First my debit order date gets changed on my account. Its always gone off at the end/to last day of the month as that has always been when I got paid. Now my debit order date gets changed to the 23rd of each month without my request. After it tried to off my account(and failed) due to my salary only getting paid in on the 29/30 - now I get an ‘arrears’ message every other week after i called FNB and asked them to changed it back (and after my installment amount went off)
This is unacceptable!
Helpful (0)
Replies (1)0
Replies (1)ML
Michelle L's updateReviewer Update
26 Oct 2020, 14:53Fnb, someone from your team did try to reach out. I was however in a meeting. The gentleman referred to an ‘email’ that he sent for my attention. I have not received said email. I tried calling the same department 3 times throughout the day to no avail. The line gets cut or someone answers and the line drops.
No one has tried to call me back, no one tried to call me back after the first attempt after they failed to get in touch with me the first time and well, no email has been sent to try and resolve my issue.
I have wasted over 30 minutes phoning your department, Holding on for more than 10 minutes each time just to have the line cut or drop AND still I am not one step closer to having my issue resolved.
The customer service is embarrassingly poor. I want this issue resolved immediately or I will take my banking someone where else.
No one has tried to call me back, no one tried to call me back after the first attempt after they failed to get in touch with me the first time and well, no email has been sent to try and resolve my issue.
I have wasted over 30 minutes phoning your department, Holding on for more than 10 minutes each time just to have the line cut or drop AND still I am not one step closer to having my issue resolved.
The customer service is embarrassingly poor. I want this issue resolved immediately or I will take my banking someone where else.
ML
Michelle L's update26 Oct 2020, 14:53
Reviewer Update
Fnb, someone from your team did try to reach out. I was however in a meeting. The gentleman referred to an ‘email’ that he sent for my attention. I have not received said email. I tried calling the same department 3 times throughout the day to no avail. The line gets cut or someone answers and the line drops.
No one has tried to call me back, no one tried to call me back after the first attempt after they failed to get in touch with me the first time and well, no email has been sent to try and resolve my issue.
I have wasted over 30 minutes phoning your department, Holding on for more than 10 minutes each time just to have the line cut or drop AND still I am not one step closer to having my issue resolved.
The customer service is embarrassingly poor. I want this issue resolved immediately or I will take my banking someone where else.
No one has tried to call me back, no one tried to call me back after the first attempt after they failed to get in touch with me the first time and well, no email has been sent to try and resolve my issue.
I have wasted over 30 minutes phoning your department, Holding on for more than 10 minutes each time just to have the line cut or drop AND still I am not one step closer to having my issue resolved.
The customer service is embarrassingly poor. I want this issue resolved immediately or I will take my banking someone where else.