1 reviews | Active since Mar 2017

01 Mar 2017, 11:14

I CANT HELP YOU

<p>I have never in my life experience such BAD service with a Teller at your FNB Brakpan Branch.</p> <p>Me as a Client have got a choice where I want to deposit money if I feel that I want to do it outside by the Tellers or inside it is my CHOICE right. Now for your teller to tell me she cannot help me I'm not allowed to deposit money there if its more than R10,000.00.</p> <p>Whether I want to deposit R10.00 or R10,000.00 it is my CHOICE not yours. I will not put my life in danger just because I MUST deposit by the outside Tellers. </p> <p>They want work but hell they sure as hell do not want to help you, but rather to give me an attitude to tell me they can or will not.</p> <p>I have been a client by FNB before and I am so glad I have not been for the last 5 Years now I will rather go to a Bank that gives me a choice of where I can deposit my money.</p> <p>Will you give me security if I get ****** at an outside teller and give me my money back if that happens or protect my life if they want to **** me for my money NO YOU WILL NOT, they security is just as unrelible as the ***** there outside.</p> <p>You better jack up your staff or I will take this to the NEWS PAPER for I will not be treated like that by your staff member. </p> <p>I told a lady at the front door abouit this as well and I asked her also is it my CHOICE and she said YES, so why am I getting told I'm not ALLOWED by your Teller inside with one hell of an attitude from her is it because I'm WHITE............</p> <p>Wake up, one story spreads and people will start changing Banks, FNB are quick to put add on the TV and show the great service they over but they staff can't even do that, that is working there.</p> <p>I want feed back on this as soon as possible or I will take this to the news paper, and actition needs to be take towards that staff member, Is she just there to receive money with open hands and be lazy only or to serve a purpose for her JOB that she got.</p> <p>Regards</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2017, 13:09
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)