I can't get MY money out of FNB!

Item: FNB (First National Bank)
Rating: 1
Author: Estee B

After I first received an E-98 message I kept trying to withdraw MY money from Paypal, but then started getting E-8114 messages. "This Paypal token is invalid. Please return to Online Banking and repeat the process. I repeated the process repeatedly. Then messaged FNB online but the consultant told me to phone ***. I was put on hold for 16 minutes and 52 seconds when someone answered and put the phone down in my ear. I can't withdraw my money. I can't seem to speak to anyone and I need my money as this is my salary. I am livid. FNB is the only bank that provides Paypal services in this country and I work for an overseas company. This is attrocious. How on earth am I going to sort out this problem if they refuse to speak to their customers or even try to help them online!

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Estee B's updateReviewer Update

15 Feb 2021, 12:15

This does not help me at all. You can log formal complaints as much as you like, but I still can't access MY money! How long is all this bureaucratic nonsense going to continue? This is not taking action and helping a customer. This is just a general message that you copy and paste to get rid of customers. I want my money. It is my money and your incompetence is preventing me from withdrawing what is rightfully mine. Yesterday you withdrew bank charges. I've spent more money today on just trying to get you to fix the problem than what I've paid in bank charges! I've reported FNB to the Banking Ombudsman. Maybe he can get you to give me my money.

Estee B's update15 Feb 2021, 12:15

Reviewer Update