I cant deal with Brooks/Luyts #Fed Up

I am so fed up every single month I have to speak to this people to substantiate that the amounts I am currently paying is what I can afford, firstly I am making payment its not to say that I am not trying to pay my account or I am just leaving everything hanging ever since Ive changed my bank account I have been having endless problems I am really considering changing my bank account what happened to \How can we help you"you guys are clearly not living out your slogan I am so disgruntled and deeply unhappy!"""