I cant complain about fnb customer service...because there isnt ANY!!!

I am just about ready to give up, but I guess that is what fnb wants, because if I give up then they no longer have to deal with my issue and they get their way. I have been to the branch multiple times, I have phoned multiple times and this is my 3rd Hellopeter review! All that happens is I get an email saying my complaint is "high priority" and a consultant phones me. But it is never a consultant that can help me, they only want to find out why I am upset, then they will investigate and someone will get back to me. And thats the last of it, someone never gets back to me. The last time I was at the branch, the consultant sent an email to a manager that she knows that is very good with sorting this kind of stuff out, and even that manager never got back to me. And the famous excuse... is to blame covid! How long are they going to be riding that excuse? It has been 2 months!!! I have still not received any feedback. Each department claims they are waiting for the other department, and at this stage no one can tell me whose responsibility this is, because each time I phone, whichever department I speak to, the answer is always different to which department I need to speak to. The only thing they have done right so far is passing the buck! I have been a fnb customer for many years and I have never been this disappointed in the absolute terrible service from fnb! I am highly disgusted that I am treated this poorly!