1 reviews | Active since Dec 2016
I cant believe it
<p>I'm a private banking client, I pay in between 1000 and 2000 every month for services and here is my story. Just before leaving on holiday to Thailand I notice *****ulant activity on my account, I then cancel my account with the person on the phone. They lock my funds but with a promise they will ship my car in the next week. Ive now been in thailand for just under a month, ive had Xandile make me promises from FNB, no avail, ive had to borrow beg and survive waiting for my card. I eventualy get a car, NOT my credit card, even after repeated messages to my new private banker Sullivan, Monique. i receive only my cheque card, I ask her to release funds to my cheque card, she refuses and leaves me standed once again in Thailand, 30 days and no joy to help me from FNB, I am not just apalled, im absolutely mind blowningly blown away by the bad service, what fascinates me most of all, is the service charges i pay, then i am told they MUST verify me on the phone, however, to request something I need DESPERATELY they send a email, they wont call between departments, Xandile, Monique, im not sure how you got your jobs, but you cant even spell customer service, and something i'm paying for, than you FNB for the worst Christmas of my life.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Since this post Ive had feedback from FNB that my card would be sent urgently, I still havent had a response, even though I understand it was long weekend, the 2nd was not, yesterday I sent a email and still no response, I can only throw my hands in the air in exasperation... I have no idea at this point if my card will arrive and/or what I will do in the next week if it does not.
Since this post Ive had feedback from FNB that my card would be sent urgently, I still havent had a response, even though I understand it was long weekend, the 2nd was not, yesterday I sent a email and still no response, I can only throw my hands in the air in exasperation... I have no idea at this point if my card will arrive and/or what I will do in the next week if it does not.
And still no card and it hasn't even been shipped yet, but dont worry, they were more than willing to take payment for the account and interest, even though I can't use it! I am still stuck where I am due to not being able to access my account. VISA tells me this should in fact take 2 business days and if it wasnt for FNB I would have had my emergency card already!!!!!!
And still no card and it hasn't even been shipped yet, but dont worry, they were more than willing to take payment for the account and interest, even though I can't use it! I am still stuck where I am due to not being able to access my account. VISA tells me this should in fact take 2 business days and if it wasnt for FNB I would have had my emergency card already!!!!!!