I cant access my darn money!!!

Item: FNB (First National Bank)
Rating: 1
Author: Justin H

I received a FNB Gold Cheque account today. I payed R10000.00 into that account. The chip declines and my FNB banking app does not allow me to access my money. I Moved from NedBank to FNB for better self service NOT BETTER ****S *** is going on with my account????

Helpful (0)

Replies (2)

Justin H's updateReviewer Update

19 Dec 2017, 19:59

Now they send me a email that my complaint has been filed and reference number is#### Why should i call them if i called them this afternoon and spent 1hr just being redirected. They should call me for its my R10000.00 thats frozen for no reasonable expectation not there's...

Justin H's update19 Dec 2017, 19:59

Reviewer Update

FNB (First National Bank)'s replyOfficial

20 Dec 2017, 10:02

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply20 Dec 2017, 10:02

Official