I cannot start saying how FNB disappoint's me

On 3 occasions now they manage to fail in assisting me.<br> 1.Got a call from them regarding upgrading my account agreed and all of that(over the phone they said i must provide green bar coded id and a copy) i gave it to the delivery guy and he said they cannot give the card to me due to me not having my Prove of residents on me(no one informed me that was required and it is also stated in the sms i have to give my ID)<br> 2.Arranged delivery on a smart device for a specific date lady i spoke to said it was noted and delivery will be made then. Received a sms stating they are delivering on a different date specified (called them and said there will be no one to collect the item.Received a call late that afternoon and the guy said he is outside for delivery of this device(how stupid must you be?)is this the FNB service?<br> 3.Got called for a pre-approved credit card app**** and gave them my details, asked for delivery to my nearest branch due to them not delivering correctly on the first occasion.Got a sms stating it was delivered at a weird address far away from my workplace and home(ignored it) later got a call from a unknown lady saying she has got my credit card and it was delivered to her