I cannot seem to get a simple paid-up letter

Item: FNB (First National Bank)
Rating: 1
Author: Ruan K

I simply need a paid-up letter for one of my settlement accounts.. I've emailed everyone I can, I've called all the numbers I can find. But no one seems to know how to help me. Even after getting through to the "Smart Device accounts department", the lady actually told me that she "doesn't have the s****set to assist me with smart device queries".

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

15 Nov 2018, 13:15

Good day Ruan,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

I have referred the matter to FNB Connect and Smart Devices who will provide feedback.

Your complaint reference number is ***NF.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply15 Nov 2018, 13:15

Official

Good day Ruan,

Thank you for taking my call earlier.

Your complaint reference number is ***NF.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Ruan K's updateReviewer Update

21 Nov 2018, 07:43

Thank you FNB for sorting this out within a week. I am very greatful for the service received.

Ruan K's update21 Nov 2018, 07:43

Reviewer Update

Thank you FNB for sorting this out within a week. I am very greatful for the service received.