1 reviews | Active since Jul 2010
I can't port out from FNB Connect.
<p>I am with FNB Connect since last year September and have major problems sometimes. Most of the time only calls work and data does not work at all, even though I pick up a good signal. At other times data works but calls and sms do not (but this is rare). They use the Cell C network, but it seems as though they sometimes have technical issues on their side (and Cell C subscribers remain unaffected).</p> <p>I noticed an improvement with the network over the last 2 months, but it's still not good enough. I was with MTN before and I can safely say that FNB Connect is far worse. Actually, to me they are ****s, as I just can't port out from FNB Connect and it seems like they are forcing me to use their network.</p> <p>I've tried to port out to Vodacom, MTN, Telkom Mobile and Cell C and the ports just don't go through. I've spent hours on the line with FNB Connect and with the other service providers, but to no avail. The guys at both the Vodacom and MTN store told me that they have a lot of problems with customers wanting to port out from FNB Connect. In fact they both said that they haven't successfully ported a single FNB Connect number. It then becomes a blame game, with FNB saying that they either did not receive the port request, or that the port was approved but the other SP did not accept the port approval.</p> <p>I was at one of the FNB branches recently, and there was a very ****ed off client who has the same problem with porting. Eventually he told the consultant to cancel his sim and all his FNB accounts as he is frustrated and there seems to be no way out. I would have done the same, but I can't afford to lose my number that I've used for the past 14 years.</p> <p>I am frustrated and tired, and just don't have the time for this anymore. </p> <p>One word of advice to anyone who's thinking of moving to FNB Connect: DON"T</p>
Good day mds77,
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 945958.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day mds77,
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 945958.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
I was contacted by FNB twice the day that I put the complaint and assured that my number will be ported out that night. My number was not ported and I am still stuck on FNB Connect. I called the call centre twice and had to hold on for close to thirty minutes and just gave up. Please get someone to call me.
I was contacted by FNB twice the day that I put the complaint and assured that my number will be ported out that night. My number was not ported and I am still stuck on FNB Connect. I called the call centre twice and had to hold on for close to thirty minutes and just gave up. Please get someone to call me.
My number is finally ported out from FNB Connect.
My number is finally ported out from FNB Connect.
