I bought Forex and it went of twice from my account and since i have been waiting almost two months now for my business account to be refunded and they cannot give me feedback

The service i receive from FNB Forex is horrific. I have a business account with them and i purchased forex it went of my account twice as at that time when i made the booking online their systems went offline and i was not sure if it went through as it was no were to be seen on my profile. Then i waited a few days and made another booking and that one went off. The next day another one went off and it was $3222.00 which is not small money. I immediately called them and asked then to draw back the money and the lady from fnb confirmed it will be done in 2-5 working days. To date it has been 2months a worst nightmare for us as we do not know what is hapening and still have not received 1c. I have called Ambretha several times and via email the confirmed the beneficary received the money i then called the supplier in China and they confirmed no money went into their account. As a loyal Business Client of FNB i would like this matter resolved asap and not to wait another 2 months for feedback. The service i am receiving from you is pathetic!!!