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KN
Khumbulani N

1 reviews | Active since Aug 2016

18 Jan 2017, 11:28

I bought airtime thru banking app, still not credited

<p>Hi there.</p> <p>I bought airtime thru banking app and I don't have my airtime yet. Please fix your problems so that they do not affect me.</p> <p>Thank you</p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jan 2017, 11:58
Official

Good day Mr. khumbulani121

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

KN
Khumbulani N's update18 Jan 2017, 17:58
Reviewer Update

I do not want the airtime no more please refund my money and the extra R2,20 that you charge for purchasing airtime.

Thank you.

KN
Khumbulani N's update19 Jan 2017, 13:01
Reviewer Update

All I want is my R10 that I used to buy airtime and my R2.20 which you charge extra. Your phone calls are not fruitful nothing comes from them...

I bought airtime yesterday I have to wait 24 to 48 hours to get what is mine when you take your money immediately as I do transaction.

Sort yourselves out I don't wanna hear stories.

KN
Khumbulani N's update08 Feb 2017, 08:56
Reviewer Update

Hi there.

Till today I have not received my R10 airtime or a refund on that R10. Is this the kind of service you offer your the don't care attitude??. Please refund my R10 and the R2,20 extra charge.