I ‘bank’ with FNB, but for over a week I can’t do any banking

I have been in contact telephonically with FNB over the last week (Tues, Wed, Thursday and Friday) to resolve my credit card not working. I have spoken to different consultants and have been forwarded to different departments within FNB with no success in resolving the issue. I have been forwarded to FNB ***** department, FNB App department, FNB Gold, FNB General department etc.) no resolution! I continue to get sent from pillar to post… I have spent hours/days and significant airtime trying to resolve this issue. I have tried to contact FNB via the app as well to connect to an online banking consultant but end up waiting in a queue of 134… (ridiculous the amount of waiting time) and still no resolution. Further to this, on Wednesday, 28th July, I have submitted a complaint on the FNB website under complaints/compliments. I received a call yesterday, 29th July from a consultant called Keegan - the call cut off abruptly mid-conversation for some reason…and thereafter no one called me back to resolve the issue. I called the same number Keegan called me on this morning and spoke to another consultant requesting a manager to call me to resolve this issue. I am still waiting…This is totally unacceptable! To make matters worse, in addition to this, my cheque card has expired and the new one was sent to another branch without my knowledge or consent. I had to cancel that card (as I was advised that they cannot forward the card onto me from this branch where it was delivered…not sure how that works!). I’ve now been told my new card will only be delivered in anything from 10 to 15 business days (I would imagine now, through no fault of my own, I’ll now be charged for both a new card, and the delivery thereof as well!). I have banked with FNB for well over 10 years. I’ve been a loyal, paying customer, but the service levels continue to decline.