I app**** for a debit order reversal

I have app**** for a debit order reversal to be done to my account and thus far no one has bothered calling me. i have called the contact center 3 times a week for feedback regarding the reversal on the debit order.. I have sent the forms back promently without them having to keep following up with me ..<br> <br> all i asked is that they reverse a debit order for a policy i cancelled in August and thus far nothing has been done ...<br> <br>