I am writing to express my frustration and disappointment regarding the lack of service and communication from both FNB and NTCC

I am writing to express my frustration and disappointment regarding the lack of service and communication from both FNB and NTCC. I paid for my vehicle licence disk renewal on 22 February 2025 through the FNB app, but to date (over 6 weeks later), I have still not received my renewal disk. Despite multiple attempts to follow up with both NTCC and FNB, I have received no response or update. The app still shows the renewal expiry as 31 March 2026, but I have not received any physical documentation or confirmation of dispatch. This delay is completely unacceptable, especially considering that this service is paid for in advance. I am now at risk of being penalised for not displaying a valid licence disk, through no fault of my own. Please advise immediately what is going on with this renewal, I am tired of the silence and poor service!!