ZN
Zelda N

1 reviews | Active since Oct 2011

14 Aug 2018, 10:41

I AM WAITING!!!

I've been trying for days to get a paid up letter on an overdue account - just to be ignored via email / phone... and after being harassed to pay I need now to wait 45 days for a letter to say we are done!!!! Really fantastic service

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Aug 2018, 11:08
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)